Return Policy
Return Policy
Products purchased on the Candery website can be returned to the Candery for a full refund within 30 days of the purchase date. In order to be eligible for return, products must be in an unused condition with their original packaging intact.
If you have purchased an item from one of our dealers, please contact them directly for their return policy.
Here’s what to do:
- You can return your purchase for up to 30 days from the purchase date.
- Acquire an RMA Number by emailing our Customer Service Team at Support@thecandery.com
- Please reference your order number from your thecandery.com purchase.
- Clearly reference your RMA number that you acquired from our customer service team.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
- Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable.
- Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.
